(I) Pre-sales Service
1. Prompt Response: The technical team will reply to customers' professional technical inquiries within two hours.
2. Technical Support: Professional engineers deliver all-round technical support tailored to on-site operating conditions.
3. Reasonable Quotation: We offer optimal solutions and competitive quotations to help customers cut relevant costs.
4. Premium Service: A 24-hour hotline is available to provide online services at any time.
(II) In-sales Service
1. Abide by contractual terms to guarantee smooth implementation of contracts and technical agreements.
2. We strive to supply high-quality products on schedule and in full quantity with optimized packaging solutions to ensure intact delivery of goods.
3. Maintain proactive communication with clients, respect clients' arrangements and render detailed technical assistance.
4. All customers enjoy equal pricing and service regardless of contract value.
(III) After-sales Service
1. One-year three-guarantee service (repair, replacement and refund) for transformers is valid starting from the delivery date.
2. Our 24-hour service hotline accepts customer consultations, delivers rapid responses and provides professional troubleshooting and technical guidance.